Supporting self-managed and plan-managed NDIS participants

Terms and Conditions

Application, variation and termination of these Terms and Conditions

These Terms and Conditions govern the website operated and provided by GUUL Pty Ltd trading as GUUL Healthcare Services ABN: 54 700 699 056.

Any use of GUUL Pty Ltd trading as GUUL Healthcare Services website by you constitutes acceptance of these Terms and Conditions.

GUUL Pty Ltd trading as GUUL Healthcare Services may at any time, in its sole discretion, amend, vary or modify these Terms and Conditions without notice.

Modifications to these Terms and Conditions will be effective immediately and any subsequent use by you of this website will constitute your acceptance of the modifications and the then-current terms and conditions of use of this website.

GUUL Pty Ltd trading as GUUL Healthcare Services may, without notice, terminate or suspend this website or any part of the website at any time.

Privacy

Any personal information received by GUUL Pty Ltd trading as GUUL Healthcare Services will be collected and disclosed in accordance with GUUL Pty Ltd trading as GUUL Healthcare Services Privacy Policy (as updated from time to time and available here).

Disclaimer and Liability

While GUUL Pty Ltd trading as GUUL Healthcare Services provides the website and its contents in good faith, GUUL Pty Ltd trading as GUUL Healthcare Services does not accept liability or responsibility for any content or material on this website, including for the accuracy, completeness, authenticity, reliability or timeliness of the content;

GUUL Pty Ltd trading as GUUL Healthcare Services does not represent or warrant that this website, any files obtained from or through this website are free from harmful code, computer viruses or other defects;

To the extent permitted by law, GUUL Pty Ltd trading as GUUL Healthcare Services expressly excludes all conditions and warranties (including warranties as to merchantability, non-infringement of intellectual property or any other rights or fitness for a particular purpose), guarantees, rights and remedies, liabilities and other terms that may be implied by custom, statute or common law in relation to any information or materials on this website or any websites linked to this website; and

GUUL Pty Ltd trading as GUUL Healthcare Services is not liable for any consequential losses (including any loss of revenue or profits, loss of anticipated savings, loss of data, loss of value of equipment, any penalties or fines imposed by a regulator and any loss that is indirect loss) that you suffer or for any costs, damages, expenses, loss or charges that you incur as a result of your use any information or materials on this website or any websites linked to this website.

Intellectual Property

Intellectual property rights (including any copyright, trademark rights) in the content on this website, vests in GUUL Pty Ltd trading as GUUL Healthcare Services, subject to any third party rights.

Nothing contained on this website is to be construed as granting a licence to use any content on this website. You may not use, reproduce or modify any content displayed on this website including GUUL Pty Ltd trading as GUUL Healthcare Services logo without GUUL Pty Ltd trading as GUUL Healthcare Services written consent.

You may not pass off content from this website as your own. This includes the practice of ‘Framing’ this website within another website as well as copying and re-using parts of the website.

Images are sourced from Shutterstock and/or Canva. Shutterstock and/or Canva, are third party providers, images are provided on a paid license granted and are not to be used, reproduced or modified without the appropriate license.

Cookies and other features of our website

This website uses cookies to identify visitors to this site, gather statistical information, store user preferences, activity, and session information. GUUL Pty Ltd trading as GUUL Healthcare Services uses cookies to improve security, enhance website functionality and improve its services. By using this website, you are consenting to GUUL Pty Ltd trading as GUUL Healthcare Services use of cookies on your device.

You can disable cookies in your browser settings. However, adjusting these settings may affect the functionality of this website.

Information stored in cookies can include:

The identity of the page or services you are requesting;

The type of browser or operating system in use;

Time and date of access; and

The internet address of the website from which you navigated from to reach our website.

Cookies do not store personal information such as:

your name

email addresses

phone numbers

GUUL Pty Ltd trading as GUUL Healthcare Services uses web analytics and session recording technology provided by third party service providers such as Google Analytics. These services use cookies to assist us to understand how visitors access and utilise our site. For more information see GUUL Pty Ltd trading as GUUL Healthcare Services Privacy Policy (as updated from time to time and available here).

GUUL Pty Ltd trading as GUUL Healthcare Services also uses JavaScript, which is a programming language that helps our website work. In order to use our website, we recommend that you have JavaScript enabled in your browser settings.

Governing Law

The laws of the State of Victoria, Australia govern these Terms and Conditions and any agreement formed under them. You and GUUL Pty Ltd trading as GUUL Healthcare Services irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of the State of Victoria, Australia.

Participant Rights

When you receive support from us, you have the right to be treated with dignity, respect and fairness, and to feel safe and comfortable with the support you receive.

You have the right to make choices about your supports, be involved in decisions that affect you and receive information in a way that helps you understand your options. Your privacy and personal information should always be respected and protected.

We respect your individual choices, culture, identity, values and beliefs. You can also choose to involve family members, carers, advocates or other people you trust when making decisions about your support.

You have the right to ask questions, raise concerns or make a complaint without fear of being treated differently. We want you to feel comfortable speaking openly about what is working for you and where something could be improved.

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